General FAQs
Poseidon Pool Plaster Marbelite is our own inhouse brand
We are only the product manufacturer and we do not conduct renovations for clients.
Although there are many contractors, we refrain from giving any referrals as that would make us responsible for the contractor and their workmanship.
No. Although our product is made of high-quality raw materials which was SANAS Tested, defects and failures are usually because of workmanship (ie preparation, application) and aftercare maintenance (chemical imbalances, incorrect administration of chemicals) of the pool. Should a client want a guarantee, a client would need to keep a strict record of the entire renovation process from start to finish and would need to conduct weekly water tests from Builders Warehouse to keep on record as well.
We will conduct a full investigation to get to the root of the problem, but will require data from you such as:
1. Images of the preparation process (chipping, cleaning, Marbelite preparation i.e. slushing the pool)
2. Quantity of liquid used during mixing (water and/or bonding liquid)
3. Number of plasterers used during the application
4. Number of bags used in relation to the total square meters of the pool
5. Images of the application i.e. consistency of the Marbelite
6. Water test result obtained from Builders or any other pool shop which tested for PH, Alkalinity, calcium hardness, stabilizer, chlorine, free chlorine, metals)
Please allow a time frame of 24-48 hours.
We only keep stock of fast moving colours such as White, Sky Blue, Aqua Blue, Charcoal etc. Darker colours are made on order and will only be produced once payment for it is received
We use an independent contractor to conduct our local deliveries in Gauteng which is charged at his rate. We can also deliver Nationally to main hubs in DBN, CT, PE, ESL, NSP, GRG, POL, PBM AND BFN.
Application FAQs
No, Marbelite is not a DIY application and would require experienced Marbelite plasterers as the application needs to be done in one settings by a few plasterers
If your builder has experience with Marbelite then he can apply it. Kindly note that the technique for Marbelite and normal cement plaster is different.
Using a hosepipe will affect the consistency of the Marbelite which will result in a thin application (less than 6-8mm) that will cause cracking and delamination. Further to that, the pigmentation will also be diluted which will cause a colour difference and the contractor will most likely also burn the Marbelite because of overtroweling.
We urge every contractor and client to measure the water out per bag of Marbelite as per our MTD sheet.
Please allow a curing period of 8 hours during summer and 24 hours during Winter before filling the pool.
Maintenance FAQs
Yes. If you are using tap water to fill up the pool, take a sample of that to be tested. The quality of our water lacks Alkalinity and Calcium which will damage your new plaster. Having the data beforehand will better prepare you with the chemicalization of the pool
No. Chemicals should be added immediately in accordance with the results obtained from the water test conducted
No. You will need to disconnect your chlorinator during the curing process of the Marbelite. We recommend avoiding the use of salt for 3 months.
Your pool cleaner can be used after 21 days.
You are allowed to use a brush vacuum to get rid of the debris. Please do not use the 8-wheeler vacuum as it will scratch the Marbelite surface during the curing process.
We do not recommend the use of borehole water because of the high metal content present in borehole water.
No. As soon as your pump is switched off, the floaters tend to migrate to the shallow end where it continues to dispense chlorine in one place which causes “bleaching” of the Marbelite (big white circle on the plaster)
Never directly into the pool. Always add your chemicals into the weir. Chemicals such as chlorine will not dissolve when added to the pool and will bleach the Marbelite surface.
Minimally for 8 hours a day.
Technical FAQs
This could be because of a chemical imbalance. Please conduct a water test and forward the report through to us and we’ll assist you from there to rectify the problem.
This is called scaling and particularly happens when your water contains High PH, High Calcium hardness and High Alkalinity.
Marbelite will only delaminate if a contractor used too much water during the mixing and application process which is normally because the contractor used less bags than what was required to Marbelite the pool. For example: A 5 x 3 sized pool will require a total of 20 bags if new or 16 bags if it’s only being renovated. Using 10 bags during the application will not be sufficient and the contractor will not obtain the correct consistency and will need to water it down to cover the entire surface area
